At Naked Dresses Store, we believe your journey to finding the perfect dress should be as seamless and extraordinary as the moment you wear it. From the careful crafting of each Evening Dress, Prom Dress, and Wedding Dress to ensuring it arrives safely and fits flawlessly, we are dedicated to an experience marked by elegance, care, and confidence. Below, you will find detailed information on our shipping and returns processes, designed with your utmost satisfaction in mind.

Shipping Information

We are proud to serve our global community of Trendsetters, Confident Competitors, and Queens of the Night. Please review our shipping options and timelines to plan for your special occasion.

Order Processing

All orders are processed with meticulous attention within 1-2 business days of payment confirmation. You will receive a notification email once your order has shipped.

Shipping Methods & Delivery Times

We offer two reliable shipping methods to accommodate your needs:

  • Standard Shipping (Fee: $12.95): Your order will be shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please Note: Shipping to Asia and certain remote regions is currently unavailable. Delivery times are estimates and may be affected by customs processing or unforeseen carrier delays.

Returns & Exchanges Policy

We understand that finding the perfect fit is paramount. Our Returns & Exchanges policy is crafted with the same sophistication as our designs, ensuring a straightforward and secure process should your purchase not meet your expectations.

Policy Overview

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unworn, unaltered, and in their original condition with all tags attached and in the original packaging.
  • Initiation: All returns and exchanges must be initiated by contacting our customer care team first.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal) used during purchase.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective item.

Important Exceptions: Non-Returnable Items

To preserve the integrity and exclusivity of our designs, the following items are marked as “Final Sale” and are not eligible for return or exchange:

  • All personalized or custom-made dresses (including specific alterations ordered).
  • Clearance items explicitly marked as non-returnable at the time of purchase.
  • Certain special occasion wear due to its intimate and custom-made nature.

This policy ensures that every dress remains a unique treasure for its wearer.

Step-by-Step Return & Exchange Process

Step 1: Contact Our Customer Care Team (Within 15 Days)

Please email us at [email protected] within 15 days of receiving your order. Include your order number and item details. Use the template below for clarity:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Naked Dresses Store Customer Care Team,

I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number] Item Name: [Name of the Dress] Size/Color: [Size and Color] Reason for Return/Exchange: [e.g., Size issue, Color difference]
I confirm the item is unworn, unaltered, with all original tags and packaging intact.

My preferred resolution is:
[ ] Refund to original payment method.
[ ] Exchange for [Item Name and Size/Color, if available].

Thank you for your assistance.
Best regards,
[Your Full Name] [Your Email Address]

Step 2: Receive Instructions & Return Authorization

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions. Returns sent without an RMA number cannot be processed.

Step 3: Ship Your Return

Securely pack the item in its original packaging with all tags and accessories. Include a copy of your order confirmation or the RMA form. Ship the package to our studio using a trackable and insured service (we recommend keeping your shipping receipt).

Return Address:
Naked Dresses Store
Attn: Returns Department
992 Sherwood Forest Road
Annapolis, US 21401

Step 4: Inspection & Processing

Once received, our quality team will inspect your return within 3-5 business days to ensure it meets our conditions.

Refunds, Credits & Exchanges

Approved Refunds

Upon approval, your refund will be processed to your original payment method.

  • Timeline: Please allow 5-10 business days for the refund to appear on your credit card or PayPal account after we process it. The total time may vary depending on your financial institution.

Exchanges

For size exchanges, we will ship the new item once the return is approved. If the requested item is out of stock, we will contact you to discuss alternatives or issue a refund.

International Returns

Our global customers are responsible for any return shipping costs and applicable customs duties or taxes. Refunds will be for the item cost only, excluding original shipping and any import fees incurred.

Questions or Concerns?

Our dedicated customer care team is here to guide you with the discretion and efficiency your special occasion deserves.

Email: [email protected]
Mailing Address: Naked Dresses Store, 992 Sherwood Forest Road, Annapolis, US 21401

Thank you for allowing Naked Dresses Store to be part of your memorable moments. We are committed to ensuring your experience is as flawless as our designs.