At Naked Dresses Store, we craft every Evening Dress, Prom Dress, and Wedding Dress with meticulous attention to detail, aiming to make you feel nothing less than extraordinary. We understand that finding the perfect fit is part of the journey. If your purchase doesn’t meet your expectations, our Returns & Exchanges policy is designed with the same elegance and care as our designs, offering you a seamless and secure experience.

Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unworn, unaltered, and in their original condition with all tags attached and in the original packaging.
  • Initiation: All returns and exchanges must be initiated by contacting our customer care team first.
  • Refund Method: Refunds are issued to the original payment method used during purchase.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective item.

Please Note: Due to the custom-made and intimate nature of certain special occasion wear, “Final Sale” items, personalized/customized dresses (including specific alterations ordered), and clearance items marked as non-returnable at the time of purchase are not eligible for return or exchange. This is to ensure the integrity and exclusivity of our designs for every Trendsetter, Confident Competitor, and Queen of the Night.

Step-by-Step Return & Exchange Process

Step 1: Contact Our Customer Care Team (Within 15 Days)

Please reach out to us at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.

You may use the template below to ensure we have all necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Naked Dresses Store Customer Care Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Item Name: [Name of the Dress, e.g., “Celestial Evening Gown”] Size/Color: [Size and Color of the Item] Reason for Return/Exchange: [e.g., Size issue, Color difference, Change of mind] I confirm the item is unworn, unaltered, with all original tags and packaging intact. Please advise on the next steps and provide the return authorization and instructions. My preferred resolution is: [ ] Refund to original payment method. [ ] Exchange for [Item Name and Size/Color, if available]. Thank you for your assistance. Best regards, [Your Full Name] [Your Email Address Associated with the Order]

Step 2: Receive Instructions & Return Authorization

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return. Returns sent without an RMA number cannot be processed.

Step 3: Ship Your Return

Securely pack the item in its original packaging, include all tags and any accessories. Enclose a copy of your order confirmation or the RMA form. Ship the package to our Annapolis studio address using a trackable and insured service. We recommend retaining your shipping receipt.

Return Address:
Naked Dresses Store
Attn: Returns Department
992 Sherwood Forest Road
Annapolis, US 21401

Step 4: Inspection & Processing

Once your return is received at our studio, our quality team will inspect it within 3-5 business days to ensure it meets our return conditions.

Refunds & Credits

  • Approved Refunds: Upon approval, your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Timeline: Please allow:
    • 5-10 business days for the refund to appear on your credit card or PayPal account after we process it. The total time may vary depending on your financial institution.
  • Exchanges: For size exchanges, we will ship the new item once the return is approved. If the requested exchange item is out of stock, we will contact you to discuss alternatives or issue a refund.

International Returns

As we serve a global community, customers outside the U.S. are responsible for any return shipping costs and applicable customs duties or taxes. Refunds will be for the item cost only, excluding original shipping and any import fees incurred.

Questions or Concerns?

Our dedicated customer care team is here to guide you through the process with the discretion and efficiency your special occasion deserves. Please contact us for any clarification.

Email: [email protected]
Mailing Address: Naked Dresses Store, 992 Sherwood Forest Road, Annapolis, US 21401

Thank you for allowing Naked Dresses Store to be part of your memorable moments. We are committed to ensuring your experience is as flawless as our designs.